Here are 7 helpful tips you can use to ensure customer satisfaction: 1. Ask for feedback and take action. One crucial way to understand how satisfied your customers feel is by asking for feedback. If a customer contacts your company for support, you can follow up with a survey asking about their support experience. 16. First contact resolution rate. 17. Overall resolution rate. 18. Preferred communication channels. Customer service metrics enable companies to track their support efforts in an on-demand, multi-platform world. Plus, k eeping tabs on your customer service metrics is an important way to measure the overall health of your brand. Greeting: Use a professional greeting to begin your email. Depending on the conversation and your industry, you could use “Hi” or “Hello” and the recipient’s first name, or their title and last name. For example, “Hi Soojin” or “Hello Ms. Chang.”. Body: Follow-up emails are typically only one or two short paragraphs. Keep your customers updated. Be confident. Let us discuss the principles of customer service etiquette that can help your customer service associates to understand customers and handle them efficiently. #1. Be transparent about your products and services. “Transparency is the new normal.”. .

how to follow up customer enquiries